FAQ

Simply add it to your cart, proceed to checkout, fill in your shipping address, choose your payment method, and confirm your order.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options displayed at checkout.

You may cancel your order for a full refund. before order processing or shipment. To cancel, contact our customer service with your order number and registered email.

No cancellations are allowed once your order has been processed, packaged, or shipped. 

Yes. We use industry-standard encryption and secure payment gateways to protect your personal and payment information. Your data will not be shared without your consent.

We occasionally offer promotions for our customers. For bulk or business orders, please contact our support team for special pricing.

After your order is shipped, we will send you a tracking number and delivery update via email. You may also contact our support team for assistance.

Currently, we ship to the contiguous United States only (excluding Alaska, Hawaii, Puerto Rico, Guam, and other territories).

All orders are subject to address verification and order validation. We reserve the right to cancel or delay orders with invalid, incomplete, or non-deliverable shipping addresses.

Order Processing Time: 1-2 business days

Standard shipping estimate 2–5 business days.via USPS, FedEx or UPS.

We are pleased to offer free shipping on all eligible orders to the contiguous United States, with no minimum purchase required. This offer applies to standard ground delivery only. Please note that shipments to Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories are currently unavailable.

Free shipping is subject to carrier availability, and we reserve the right to update this policy as needed.

You may update your address only if the order has not yet been shipped. Please contact our support team immediately.

If your package is lost, stolen, or damaged during delivery, contact us right away with your order number. We will assist you promptly.

Once your order has been shipped, the tracking number will be automatically sent to the email address associated with your order. You can also log in to your account to view the shipping status and tracking details, or contact our customer service team for help.

The chair is delivered partially assembled with all necessary hardware and tools included.

Assembly typically takes 15-20 minutes. Most customers can finish it easily following the instructions.

Yes, a detailed assembly manual is included in the package. You can also contact us for support.

Professional assembly is not required. The instructions are designed for easy home setup.

Yes, our ergonomic chairs are designed for long hours of work, gaming, or daily use with strong support for your back and posture.

Each model has a recommended weight capacity listed in the product description. Most support up to 400 lbs.

Yes, our ergonomic chairs include adjustable height, armrests, tilt, and backrest for personalized comfort.

The chair is designed for both carpeted and hard floors. The smooth-rolling casters are safe for most surfaces.

Our chairs are built with quiet, smooth components. They produce little to no noise during normal adjustment or movement.

This chair is designed for adult use. For children or teenagers, we recommend checking product dimensions and weight capacity first.

We provide a 5-year parts warranty for our chairs. For problems that occur within the warranty period, we will provide free replacement parts service depending on the specific circumstances.

We offer a 90-day return and exchange service for products, which starts from the official delivery date of your order.

For eligible return and exchange orders, we will provide a shipping label for the return package.

Defective items: We will cover the return shipping costs.

Non-defective returns: Please note that for returns due to reasons other than product defects, the return shipping cost may be deducted from your refund.

Once we receive and inspect the returned item, refunds are processed about 3-5 business days.

the arrival time depends on your payment provider

If the chair isn't the right fit for you, you can return or exchange it within 90 days. Simply ensure it's in like-new or gently used condition and is properly repackaged to prevent damage during return shipping. We'll guide you through the process.

Wipe the surface with a soft, dry cloth. For light stains, use a slightly damp cloth and mild detergent. Do not use harsh chemicals.

Avoid sharp objects, excessive weight, and direct sunlight. Regularly check screws and connections to keep them tight.

Tighten loose screws or parts with the included tools. If you need replacement parts, contact our support team.

Many common parts (such as wheels, gas lifts, and armrests) can be replaced. Contact us for availability and support.